Refund and Returns Policy

At Oakville Plastic Surgery, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, please get in touch with us, and we’ll be glad to assist you. To initiate a product return or exchange, please review the following guidelines:

• Your products must be purchased online or at Oakville Plastic Surgery.
• Products should be returned to Oakville Plastic Surgery within 10 days of the initial order date.
• Unfortunately, we cannot accept product returns after 10 days from the initial order.
• Items specified as non-returnable, not for resale, or given as complimentary cannot be returned.
• Before starting a return, please contact us via email or phone so we can authorize the return.
• Once your return request is approved, we will either exchange your product for an item of equal or lesser value or issue you a store credit that can be used for future purchases.
• Please note that no refunds are provided for online or in-store purchases.

The store credit is a monetary credit note for the returned products’ value minus any original shipping charges (if applicable) and can be used towards the purchase of other products at Oakville Plastic Surgery.

Online Return Policy:

If you’re not entirely satisfied with your online purchase, you may return it within 10 days of the original purchase and receive a store credit valid exclusively at Oakville Plastic Surgery. Regrettably, we are unable to provide store credit for original shipping charges (if applicable).

If you choose to ship the products back to us, please be aware that you are responsible for return shipping charges. To initiate a return, email us at hello@drdekleer.ca or call 905-901-9545 with your order number and reason for return. Once your return request is confirmed, please ship the items back to us and include a copy of your original order confirmation email.

Return Shipping Address:

Oakville Plastic Surgery
1495 Cornwall Rd Unit #31
Oakville, ON, L6J 0B2
Canada

For any other questions or concerns, please fill out our contact form.

What Our Patients Are Saying

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Mario Grech 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Very professional, first class detail and results. Doctor de Kleer and staff  are excellent.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Matt 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
My experience at Oakville Plastic Surgery & Medspa has been phenomenal.

I had three procedures done at the same time by Dr. de Kleer. I had a tummy tuck and liposuction to correct the skin apron left from 110 pound weight gain and loss from prednisone therapy for a previous autoimmune condition. Dr. de Kleer also fixed my nipples from previously being pierced.

My consultation with Dr. de Kleer was very constructive. I was incredibly and noticeably nervous but that passed quickly as we continued to discuss the procedure. She made me feel very comfortable and spoke to me in a way I could understand. We discussed my wants and expectations. I wanted my body to look like I wasn't previously sick. I wanted that part of my life behind me. She very clearly laid out the procedure in steps and explained how she could fix about 90% but some stretch marks would still be there, just substantially shorter. I asked so many questions throughout this entire experience, so many almost comical now in hindsight, each one answered and explained for my understanding. I laugh thinking about what I asked now but I was never made to feel my questions were silly. (Some definitely were.)

After meeting with Dr. de Kleer I met Karen. Karen is an OR nurse. Karen is incredible. She explained to me what to do before the operation a couple months out, a couple weeks out, and day of surgery, twice. Once the day I met her and then a couple weeks before to ensure I was still on track. I can't stress how well my aftercare has been and it has been because of Karen's expertise and experience.

On the day of the procedure I was not as nervous as I thought I would be. Again, Dr. de Kleer has a way of making her patients feel comfortable and calm. And very excited. I thanked everyone and fell asleep.

My recovery has been a breeze. My one caveate was that I would not be taking any narcotics. Dr. de Kleer and Karen then divided a plan without narcotics. No problem at all. I took 2 extra strength Tylenol rapid release every six hours for 4 days. I was back and forth to OPS&M after two days, then a week then a month and so on. I knew I could get any assistance needed with a phone call or email.

I have also had the pleasure of being looked after by Kim the office manager. Kim was the first person at OPS&M I met. She explained the way the business side worked. She also didn't laugh at me the first day when she brought me to the examination room and I was so nervous I asked if I should keep my shoes on or off. Keana and Vanessa on the front desk have been fantastic at every interaction. Watching Kim, Keana or Vanessa interact with the patients and customers it is plain to see they enjoying interacting with and helping people.  Every person I have encountered has been so kind and focused on my expectations and recovery.

As for my results--AMAZING. Dr. de Kleer has given me peace when I step out of the shower and see my torso in the mirror. Each stretch mark bottom was re-married to top. But most are gone. My appendix scar gone. My nipples, that entered the room a minute before me, gone. I feel whole again. I see no autoimmune reminders. I'm happy. I'm thankful.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Dee Frisina 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I recently had a HALO treatment with Michelle. She was excellent. Explained the treatment process and post care. I highly recommend Michelle at Oakville Plastic Surgery Medspa.